Sometimes what we do is help embed the basics of management and leadership. For one customer this meant everything from helping them develop their leadership model to a full suite of development programmes to upskill all staff from the senior managers to first line supervisors. The constraints of shift patterns, dangerous operating environments and the need to maintain a public service 24 hours a day required an innovative approach to developing people. The results speak for themselves – a significant quantifiable increase in engagement and in customer satisfaction.
Helping a Russian based customer co-create value with their suppliers meant helping both parties think through how to work effectively together and then to learn how to use innovation tools and techniques to create new products and services for the local market. Today, there are successful products on shelves in Russian shops that owe their […]
Whilst the business had developed a great performance management tool, they needed an organisation to help bring the content alive for people. Having delivered a great service in the UK, they then asked us to help embed these same skills in staff in a number of other countries around the world.
Whilst almost all learning and development companies can offer a complete suite of leadership programmes, most are brilliant at one or two things and good at the rest. So when a media company wanted a world class leadership programme, they came to us because of our ability to pull together experts from a number of […]