Sometimes what we do is help embed the basics of management and leadership. For one customer this meant everything from helping them develop their leadership model to a full suite of development programmes to upskill all staff from the senior managers to first line supervisors. The constraints of shift patterns, dangerous operating environments and the need to maintain a public service 24 hours a day required an innovative approach to developing people. The results speak for themselves – a significant quantifiable increase in engagement and in customer satisfaction.
Clients as posts
Helping a Russian based customer co-create value with their suppliers meant helping both parties think through how to work effectively together and then to learn how to use innovation tools and techniques to create new products and services for the local market. Today, there are successful products on shelves in Russian shops that owe their genesis to these workshops.
Whilst the business had developed a great performance management tool, they needed an organisation to help bring the content alive for people. Having delivered a great service in the UK, they then asked us to help embed these same skills in staff in a number of other countries around the world.
Whilst almost all learning and development companies can offer a complete suite of leadership programmes, most are brilliant at one or two things and good at the rest. So when a media company wanted a world class leadership programme, they came to us because of our ability to pull together experts from a number of different companies and get them to work together as a team to create an outstanding programme. But we didn’t stop there, we made sure each venue was of itself a relevant and insightful place to be.
Sometimes, it’s not about us doing the delivery. Instead it’s about creating an amazing product that a team can deliver in-house. We were delighted to do this for a retail client whose current development programme for New Store Managers was under subscribed, seen as not fit for purpose and a bit boring. We created a dynamic business simulation experience that reflected the core challenges these managers faced and provided the tasks, tools, review guidance, coaching framework, timetables, presentations, FAQs and group management guidance to help them do a brilliant job. Such is the popularity of the revised programme it is over subscribed and has delivered an added advantage of reducing the overall risk faced by the business.