Southeastern Rail

Sometimes what we do is help embed the basics of management and leadership. For one customer this meant everything from helping them develop their leadership model to a full suite of development programmes to upskill all staff from the senior managers to first line supervisors. The constraints of shift patterns, dangerous operating environments and the need to maintain a public service 24 hours a day required an innovative approach to developing people. The results speak for themselves – a significant quantifiable increase in engagement and in customer satisfaction.